Scope: Increase customer experience. Design-thinking for a better customer lifecycle and touchpoint management. Find and define consistency and brand levers while supporting the business to growing to the next stage. Depict the needs for a better information governance model to realign the information flows in a multi-country structure (HU, CZ, PL, VI).
Midsize family owned biopesticide company operating in CEE & VietnamAdvisory to the Owners Scope: Segmentation of potential offerings, clarification of each offering and create right messages for technical and business audiences, creating inbound client journeys.
Enterprise Client: SaaS provider – Utility ScaleUpAdvisory to the Board & CIO office Scope: Improve customer service, beyond f2f and phone contacts. Transform the digital communication and infuse self aid support tools for different customer groups. Persona creation, customer care level management improvement, operation model improvement.
Family owned brewery in AustriaOwner & CIO Scope: Total asset transformation support for two lightbulb factory transformations of each about 5000m2 including land buildings, people and assets into new production and commercial hubs in Italy and France.
Global corporate manufacturerAdvisory to the European Executive Board and CFO